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Terms and COnditions

Why is your mental health care a priority?

Mental health is just as important as your physical health. You cannot have health without mental health.
1 in 5 Canadians are affected by a mental health condition. 1 in 3 people experience a mental health issue at some point in life. Mental health not only has an impact on the mind and its ability to function, but it also has a physically impact on the brain. Without treatment, your brain can experience physical shrinkage and damage over time.
Mental health is important to ensure your well-being and that you are functioning at your very best. It impacts every aspect of your life – your productivity at work, your relationships with family, colleagues and friends. It can change your outlook on life and affect your daily functions such as sleep, concentration, motivation, and ability to handle problems. 


FeelingBetterNow® User Terms and Conditions

Welcome to FeelingBetterNow®

Thanks for using our FeelingBetterNow® Service. The Service is provided by Mensante Corporation (“Mensante”). By using our Service, you are agreeing to these terms. Please read them carefully.

  1. Your FeelingBetterNow® Account

    You need to create an Account in order to use our Service. To protect your Account, keep your password confidential. You are responsible for the activity that happens on or through your Account.

  2. Terms of Service and Privacy

    The data you enter on the Service is subject to the Mensante’s Privacy Policy, available elsewhere on this site. By using our Service, you agree that Mensante can use such data in accordance with our privacy policies.

  3. Ownership and Our Relationship with You

    Mensante and our Service is protected by Proprietary Rights including, but not limited to copyrights, trademarks, service marks, international treaties, Canadian laws and laws of other countries. You agree to abide by all Proprietary Rights and laws. Mensante owns all rights, title, and interest in the Service.

    You may not use content, logos or branding from our Service without Mensante‘s prior written consent.

  4. Warranties, Disclaimers and Liability

    We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using it. But there are certain things that we do not promise about our Services.

    1. Content. The Service is provided solely to assist you and your mental health professional. You should consult your physician or other mental health professional you trust to determine the appropriateness of the information for your specific situation and before making any decision regarding treatment and/or medication.

      The content and resources provided on the Service are not a substitute for the personalized judgment and care of a trained mental health care professional.

      The Service does not make any diagnosis. Only a physician or a psychologist can make a diagnosis.

      The information on this site is derived from DSM-5 and treatment Guidelines of the American Psychiatric Association and Canadian Network of Mood and Anxiety Disorders (CANMAT).

    2. Third Party Websites or Apps. We are not responsible for any third party websites or apps you link to from the Service. You are responsible for reading the third Parties’ own Terms and Conditions and Privacy Policies.

      Any links we provide Third Party websites or apps are provided as a reference to help you identify and locate online resources that may be of interest. These other websites and apps were independently developed by Third Parties and we do not assume responsibility for the accuracy or appropriateness of the information contained at, or endorse the viewpoints expressed at such other sites.

    3. Your Computer or Device. Although we attempt to provide information that is available, uninterrupted, timely, secure, error-free and free of computer viruses or other harmful components, we do not make warranty of it. Anything you download or otherwise obtain through the Service is done at your discretion and risk. We are not responsible for any damage to your computer or loss of data.

    Other than as expressly set out in these terms, neither Mensante nor its suppliers or distributors make any specific promises about the Service. For example, we don’t make any commitments about the content within the services, the specific functions of the services, or their reliability, availability, or ability to meet your needs. We provide the services “as is”.

    Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties.

  5. Indemnification

    You agree to indemnify and hold harmless Mensante from any claim or demand, including reasonable attorneys' fees, made by any third party in connection with or arising out of your misuse of the Service or failure to comply with this User Agreement.

  6. Mobile Devices

    Our Service is available on mobile devices. Do not use such our Service in a way that distracts you and prevents you from obeying traffic or safety laws.

  7. Modifying and Terminating our Services

    We are constantly improving our Service. We may add or remove functionalities or features, and we may suspend or stop the Service altogether.

  8. Waiver and Severability

    If you do not comply with the terms of this Agreement, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future).

    If it turns out that a particular term is not enforceable, this will not affect any other terms.

  9. Applicable Law

    The laws of Ontario, Canada will apply to any disputes arising out of or relating to these terms or the Service.

What is FeelingBetterNow®?

FeelingBetterNow®(FBN) is a mental health hub and comprehensive guidance system personalized for you.  FBN offers you Gold Standard Assessments which immediately link to your Personalized evidence-based Action Plan and Tool Box for self help and/or collaborative care with a mental health professional. FBN is built on a prevention framework to assist in early identification, triage you to the right care at the right time be it self-care and/or collaborative care. It connects you to your organization’s resources so that your complete mental health support network is available in one place.


Who is eligible to use FeelingBetterNow®?

FeelingBetterNow®(FBN) is provided as a benefit to you by your organization, including your employer, insurer, union, university, college, or hospital.  Check your organization’s intranet to see if FBN is available for you. 
If you are eligible, your family members also have access to FBN.


Why should I use the FeelingBetterNow®(FBN)? How is FBN different from other mental health tools?

FeelingBetterNow® includes all evidence-based e-mental health care practices and augment traditional in-person care. We research all e-mental health tools currently available and we can assure you there is no comparable tool in the market.
  • You access FBN anonymously. It is a safe haven for you to early identify your symptoms, triggers, and your level of risk for a mental health concern.
  • FBN Offers a comprehensive approach to your mental health care: it is a comprehensive online tool covering 95% of the most common mental health conditions affecting Canadians.
  • Easy access. You can use it anytime and anywhere on your computer, tablet or smart phone.
  • The Assessment provides you with an unbiased analysis of your mental health.  Most assessments pre-judge that you may have a specific mental health problem and assess for only that problem.
  • Assessments are based on gold standards of diagnosis and treatment.  It identifies your risk level (low, medium, high) for mental health disorders. FBN does not diagnose or treat. Only your mental healthcare provider can do that.
  • Assessments alone are not enough.  Immediately after completing your Assessment you receive your Personalized Action Plan. You are not left hanging as to what you should do next.   Your plan is tailored specifically to meet your needs.  It includes a Tool Box for self-help and/or collaborative care with the right mental health professional.
  • Your Toolbox promotes your engagement and allows you to take a leading role in your mental health. It contains tools for self-help including expert-curated resources for online cognitive behavioral therapy, stress reduction, apps, how to support others, how to navigate the system, what triggers and symptoms you should look for and general education about mental health.
  • The Assessment helps your mental health professionals provide you with gold standard diagnosis and treatment and best practice outcomes.
  • It addresses co-morbidity with physical and mental health issues.
  • FBN is customized to connect you to your organization’s Resources.
Visit our Features section to learn more!


How long does an Assessment take?

On average, an assessment can take from 5 to 20 minutes to complete, depending on the number of concerns identified in the assessment. The assessment has a progress bar and users can pause and return to complete the assessment at another time.
Request a Demo today!


How do I know I can trust the accuracy of FeelingBetterNow®?

FeelingBetterNow® was developed by leading mental health experts, including family physicians, psychologists, psychiatrists, academics, and social workers. These experts review the site and update regularly.
Visit Our Mental Health Care Professional Advisory Board to learn more about our Team!
CEO Dr. Sam Ozersky, A.B., MD, FRCP(C), received the Community Based Innovation Award in 2008 for developing FeelingBetterNow®.
The College of Family Physicians of Canada has reviewed and approved FeelingBetterNow® as a practice management tool available to assist family physicians in patient care.
In 2016, the Mental Health Commission of Canada provided a letter of Excellence, for “FeelingBetterNow ® stating it “is a made-in-Canada innovation in e-Mental Health focused on addressing gaps in the sphere of workplace mental health. Congratulations on this excellent initiative.”
Visit Our Story to learn more!


How accessible is FeelingBetterNow®?

It is mobile-friendly and can be accessed from your smart phone, tablet or computer device anywhere, anytime. You can return as often as you want to use your Toolbox, Resources, and/or re-assess, and compare your assessment responses and risk level.
It complies with the Accessibility for Ontarians with Disabilities (AODA) Act to ensure accessibility for all users.
It is available in both French and English.


How is my privacy secured?

You access FBN anonymously by creating your own username and password.  Neither Mensante nor your organization connect your Assessment information to you.
FeelingBetterNow® is compliant with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).
We adhere to the latest standards and utilize the latest technology for encrypting account information. The servers are maintained in a 24-hour secured location.
Any reporting to your organization is anonymized and aggregated.  


How long has FeelingBetterNow® been on the market?  Who is using it?

FeelingBetterNow®(FBN) has been available to users since 2006. Over the next 9 years, we gathered user feedback, conducted research, and learned from our experience. In 2015, we utilized state of the art technology, made the site more user friendly, and enhanced the content and scope of FBN.

Today, FBN is available to over 1 million Canadians. Our customers include universities and colleges, insurers, unions, hospitals, and corporations.  We have an over 90% contract renewal rate.


Who can I contact for more information?

Our team is always here for you. If you have questions, please contact [email protected]